Terms of Service

1. About this website

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Our website provides information about our retail design, engineering, prototyping, manufacturing, logistics, installation and related services.

These terms apply to website use and enquiries. Any purchase, project or service engagement is subject to the applicable quotation, proposal, purchase order or other commercial agreement. These website terms do not replace or amend those agreements.

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2. Website information

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We take reasonable care to keep website information accurate and current. However, information may change, and some content may contain errors or become outdated.

Project images, concepts, specifications and case studies illustrate our capabilities and previous work. They do not guarantee that the same specifications, timelines or outcomes will apply to another project.

Please contact our team to confirm any information relevant to your requirements before making a purchasing or project decision.

Nothing in this section limits any rights or remedies available under applicable law.

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3. Enquiries and consultations

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When submitting an enquiry or requesting a consultation, please provide accurate information and ensure you are authorised to share any materials you submit.

Submitting a form or participating in an initial consultation does not, by itself, confirm an order, reserve production capacity or commit either party to a project.

Project scope, pricing, schedules and responsibilities must be agreed through the applicable commercial process.

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4. Acceptable use

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You may use this website for lawful purposes, including learning about our business and discussing potential projects.

You must not:

• Attempt to gain unauthorised access to the website, its systems or connected services.
• Introduce malicious software or interfere with website security or operation.
• Submit fraudulent, unlawful, abusive or misleading material.
• Use automated tools in a way that disrupts the website or places an unreasonable load on its infrastructure.
• Copy or use website content in a way that infringes intellectual property or other legal rights.

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5. Intellectual property

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Website content, including text, designs, photographs, graphics and other materials, is owned by SAPP International or used with permission from the relevant rights holders.

You may view and download content for your own internal business evaluation, provided you retain any copyright or ownership notices.

Unless permitted by law or authorised in writing, you must not reproduce, modify, distribute or commercially exploit website content.

Client names, third-party trademarks and certification marks remain the property of their respective owners. Their appearance on this website does not grant you any right to use them.

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6. Materials you submit

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You retain ownership of materials you submit to us. You authorise us to use those materials as reasonably necessary to assess and respond to your enquiry.

Please share only information that is necessary for the initial discussion. If your enquiry involves confidential designs, technical information or commercially sensitive documents, contact us to agree appropriate confidentiality arrangements before submitting them.

Any separate confidentiality agreement between us will continue to apply.

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7. Privacy

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Our Privacy Policy explains how we collect, use and handle personal information, including information provided through website forms.

Please review our Privacy Policy before submitting personal information.

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8. Third-party websites

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Our website may contain links to other websites, including partner, client and product websites.

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Those websites may have their own terms and privacy policies. We do not control their content or operation, and a link does not necessarily constitute an endorsement.

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Any purchase made through a linked website is subject to the terms presented by the relevant seller.

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9. Website availability

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We aim to keep the website accessible and functioning properly. Access may occasionally be interrupted by maintenance, updates, technical issues or circumstances outside our reasonable control.

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We may restrict access where reasonably necessary to address security risks, unlawful activity or misuse.

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10. Liability and statutory rights

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Nothing in these terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law where applicable.

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These terms do not limit liability for fraud, wilful misconduct or any other liability that cannot lawfully be limited.

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Any liability relating to products, services or project delivery will be addressed under the applicable commercial agreement and relevant law.

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11. Changes to these terms

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We may update these terms to reflect changes to the website, our operations or applicable requirements.

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Updated terms will be published on this page with a revised date and will apply prospectively. They will not retrospectively change an existing commercial agreement.

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12. Governing law

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These terms are governed by the laws of [insert confirmed state or territory and country].

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Any jurisdiction provision remains subject to mandatory rights and protections available under applicable law.

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13. Contact us

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If you have questions about these terms, please contact SAPP International through the Contact Us page on this website.